Frequently Asked Questions
Q: Can I modify or cancel my order?
A: Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
Q: How do I know which size to choose?
A: Please refer to our sizing chart located on our product description pages.
Q: What kind of payment methods do you accept?
A: We accept Visa, American Express, DISCOVER, Diners Club, JCB, MasterCard.
Q: Is my privacy and personal information secure on your site?
A: Shopping on our site is safe and secure. Please review the full details on how we protect your privacy and personal information by visiting our Privacy Page.
Q: How do I check on the status of my order?
A: You will receive an email confirmation to the email you have provided us at checkout, within 30 minutes of placing your order. When your order ships out for final delivery you will additionally receive a shipment confirmation email.
Q: Why was my order cancelled?
A: Sunny Co was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled. If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.